Did you know that 40% of Towbook users don't add photos to their calls? ...Are you one of them? Adding photos to your calls is a quick and critical step that can protect your company and save you from expensive damage claims down the road. We've

Use the 'Driver Activity Report' to view driver and call statistics! The Driver Activity Report provides managers with information on the amount of time spent on calls and identifies areas where improvements can be made. What kind of information does this report provide? The 'Driver Activity Report&

Invoice Disclaimers Do you have a custom disclaimer that you'd like to be shown on your invoices? With a couple of simple steps, you can add company-wide disclaimers, account-specific disclaimers, or disclaimers based on the call reason. Company-Wide Disclaimer A company-wide disclaimer is one that will show up

What does the 'Audit & Lock' feature do? Managers and accountants can use the 'Audit & Lock' feature as an additional layer of checks and balances when managing completed calls. The Audit Feature * Gives a visual cue that the call has been reviewed by a manager

Automatically add rate items to your call using pricing rules! Pricing rules allow service items to be automatically applied to calls on a per-account basis. These rules can be added based on factors such as vehicle weight, reason, and number of days a vehicle has been held. How to add

Easily place a credit hold on any account! Placing a credit hold on an account can remind you of any accounts that may be behind on their bill payment or have a significant outstanding balance. Adding a credit hold will prevent any new balances from accruing on the account and

Did you know that Towbook can automatically calculate deadhead mileage? Activating the option to automate deadhead mileage will remove the manual process of calculating this by hand or on a per-call basis, saving you time and increasing productivity. How do I activate the deadhead mileage feature? To activate automatic deadhead

Did you know that you can recover deleted calls in Towbook? The 'Deleted Calls Report' is an important resource that allows you to access the most recently deleted calls in your account, along with the ability to view who initially deleted the call and undelete it, if necessary.

Introducing Invoice Formats! We've introduced some automated invoice formats to help tailor your receipts according to the account type or reason on the call. Recovery Invoice Format The recovery invoice format is triggered when the reason code assigned to a call includes the word 'Recovery' (i.

Require certain fields on calls before they're completed! You have the ability to require certain fields on a call before it's completed by the driver or dispatcher. We understand that every account might have unique data requirements. Therefore, you can manage required fields on a per-account

Allow customers to send jobs to Towbook using the Web Request Form! The Web Request Form will allow customers from external sources to request service, which will automatically create a call in your Towbook account. Share the Web Request Form on your website, social media, and with any customer accounts

Customize Your Storage Pricing by Using Tiered Storage! Instead of having a flat storage price, you have the option to create different pricing tiers. For example, you could charge $25 per day for (10) days and then instruct Towbook to automatically charge $30 per day for the remaining time the

Provide Your Customers with an Estimated Time of Arrival! Predicted Arrival times adapt to the driver's surroundings and refresh in real time, replacing rigid ETAs. A Few Things to Note * Predicted arrival time will update approximately every 60 seconds, with an estimated time to the destination. * This feature

Create Account-Specific Disclaimers! Take advantage of the ability to personalize your statement and invoice disclaimers on a per-account basis in Towbook! Setting Up Account Disclaimers Creating Statement Disclaimers * Select the “Accounts” tab * Select the desired account and click on, “Modify Account” * Choose the “Statements” tab to edit your statement disclaimers

Navigate to interstate locations using Google Plus Codes! Towbook utilizes Google Maps for everything mapping related, and it can be difficult to route to specific mile markers and interstate locations in general. The good news is that Towbook was built to read Google Plus Codes! Plus Codes are like street

Ping customers for their exact location! Our "Request Customer Location" feature allows customers to update their location via text, which automatically populates into the call. Setup for Request Customer Location Request your customer's location by using the following steps: * Go to "Dispatching". * Select the

Add multiple emails to your account to save you time! Adding multiple emails to an account will simplify the process when you're sending invoices or statements to multiple recipients. Setup is easy! Follow the steps below to add multiple emails to an account: * Go to "Accounts"

Take Your Notifications to the Next Level! Advanced Notifications allow you to configure the notifications that are important for your business and direct them to the person or persons responsible for that event. Advanced Notification Options * Each user can receive an email, mobile, and/or desktop notification. * The notification categories

If your billing address is separate from the physical address you calculate mileage from, you can make it so your billing address shows on your receipts instead of the physical address! It's simple! Just go to, "Settings" → Click on "Address Book" → Select "Add

Towbook has the ability to create custom impound reports With the impound report, you can view a tailored list of impounded vehicles based on your selected filters. Creating your impound report Follow the steps below to generate your impound report: * Click on the "Impounds" tab. * Select the "

Verizon Connect Integration Great news! You can now integrate with Verizon Connect via Towbook if you use them as your preferred GPS provider! Activating the Verizon Connect Integration Activating this connection is very simple but does require you to reach out to your Verizon Connect representative. 1. Reach out to

Towbook can calculate any hourly rate items automatically! Did you know that you can automatically calculate hourly rate items such as 'Winching', 'Port-to-Port', 'Clean Up', and any other hourly-based service items? Setup for Hourly Based Rate Items Create a new one or turn any

As the use of technology continues to rise in the towing and roadside industry, so do consumer expectations. With the ability to use advanced technology at your fingertips, your customer expects to be informed and cared for every step of the way. Using Towbook creates this experience by doing the

Truck expenses can provide valuable insights into your business Fuel, maintenance, repairs, wash, etc., can all be recorded so that you're able to see the revenues, expenses, and gross profit of your vehicles quickly! Recording these expenses will also provide you with an estimate of lost revenue to

Great news! We've added more elements to our ADD123 integration to save you even more time! DMV123 Records Now, when a DMV123 search occurs in Towbook, the DMV123 record that ADD generates will come right into your system! You’ll have access to this record under "Impounds&